Shipping options are available for apparel and accessory items.
In-store pickup is available for all items, including bikes.
Note: Orders usually ship within three business day of being placed. Sorry, but we do not ship outside of the Continental U.S.
FREE Ground Shipping for website orders over $100
*Please note that some items may be subject to additional shipping and handling charges because of size or weight.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will contact you.
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call, text or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store.
New, unused and unopened items may be returned for a full refund within 14 days from date of purchase, receipt is required. You can either bring it to our store or ship it back within 14 days. Apparel must not be worn or laundered, and its original tags must be attached for us to accept a return. We cannot accept returns on items that have been used, installed or worn. The exception would be items under the Bontrager 30-day guarantee, which is specific to Bontrager, and store credit will be issued. There are no returns on bicycles. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)
Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.